February 2010 » EP Hospitality

Getting customers through the door
What is your locus of control? And have you defined your loyalty ladder for business development? By M...
It takes two
The mid-market independent hotel sector: is this the decade for collaboration? By David Clarke, Chief Executiv...
The big issues of 2010
Who will replace Bob Cotton at the British Hospitality Association? When will we exit recession? 2010 is a vit...
Creating identities
Due to open this month, Park Plaza Westminster Bridge London will be the largest new build hotel in London for...
Is discounting going to come full circle in 2010?
The debate about discounting in the casual dining sector has been raging for more than 12 months. A recent pol...
In the line of duty
Stamp Duty Land Tax – “a tax on commitment” – has spurred Soren Jessen, owner of 1 Lom...
The crown affair
Chris Sheppardson spoke with Russell Morgan, founder and Chairman, and Charles Beer, Chief Executive, to discu...
La Grande Dame...
For 37 years FAY MASCHLER has been the Evening Standard’s restaurant critic and witness to the almost me...
"Luxury is still exclusive"
Kempinski Hotels has spent 12 months revitalising its business culture. Had one of the world’s oldest lu...
Your local council - the Achilles Heel of British Tourism
By Tobias Ellwood, Conservative Shadow Minister for Culture, Media and Sport When it comes to airing the fru...
Emerging opportunities for tourism
A Happy New Year to you all! And what a mixture of a year 2009 was, bringing with it both good times and ...
Taking it to the edge
BaxterStorey has become one of the most successful companies in the foodservice sector. What next for the busi...
The blinding flash of the obvious
How can we meet the challenge of developing leaders? Brian Wisdom, Chief Executive, People 1st YOU KNOW WHEN...
It's in the blood
In 2007, after close to 20 years operating the iconic Mosimann’s members club in Belgravia and the assoc...
Sting in the tail - your views
EP recently launched a weekly opinion piece to raise debate on hot topics. What have been the reader responses...
Gambling industry raises its game
How is the gambling industry adapting to meet the needs of the consumer? Lara Eade reports on a new research r...
Reading the market
Is alternative media the most effective way to reach customersand achieve a return on investment (ROI)? B...
Hospitality Diploma mid-term report
It’s over 100 days since the Diploma in Hospitality made its debut in schools and colleges throughout En...
No substitute for experience
With this year’s Apprenticeship Week taking place on 1-5 February, thoughts once again turn to the diffe...
Bottom line - customers matter!
How can companies build customer loyalty? David Pepper, National Skills Academy for Hospitality reports Accor...
Laying down the gauntlet
Can the industry unite to showcase the best of UK hospitality? Heather Gibson reports 2010 MAY BE the year wh...

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